Return & Exchange
Return & Exchange Policy
At Grace by Naseem, we want you to love your purchase. We carefully check and pack every order before delivery to provide you with the best experience. Please read our return and exchange policy before placing your order.
Exchange Policy
- We offer an exchange facility within 3 days of receiving your order.
- Customers must contact us within 3 days to request an exchange.
- The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
- Items that have been opened, worn, altered, washed, or damaged by the customer will not be eligible for exchange.
- Exchange is only allowed for another product available on our website. Cash refunds are not provided for exchanged orders.
Opened Parcel & Used Products
- Once a dress/garment has been opened and used, it cannot be returned, exchanged, or refunded due to hygiene and quality reasons.
- Customers are requested to carefully check size, color, and product details before opening or using the item.
Refund Policy
- We do not provide cash refunds after payment confirmation.
- In case of an approved exchange request, the customer can select another product from our store of equal or higher value (with additional payment if required).
- Delivery charges are non-refundable.
Cash on Delivery Orders
- Customers selecting Cash on Delivery (COD) must confirm their order details before dispatch.
- If a customer receives the parcel and refuses delivery without a valid reason, additional delivery charges may apply for future orders.
Damaged or Wrong Product Received
If you receive:
- A damaged product
- A wrong item
- A manufacturing defect
Please contact us within 24 hours of delivery with clear pictures/videos of the product and packaging. Our team will review the issue and provide a suitable solution.
Exchange Process
To request an exchange:
1. Contact our customer support team within 3 days of receiving your order.
2. Share your order number and reason for exchange.
3. Send required pictures/videos if requested.
4. After approval, follow the exchange instructions provided by our team.
Important Notes
- Slight color differences may occur due to lighting, photography, and screen settings. Such differences are not considered defects.
- Sale, discounted, or special offer items may not be eligible for exchange unless there is a product defect.
- Grace by Naseem reserves the right to refuse exchanges that do not meet the mentioned conditions.
Thank you for shopping with Grace by Naseem. Your trust and satisfaction are our priority.
At Grace by Naseem, we want you to love your purchase. We carefully check and pack every order before delivery to provide you with the best experience. Please read our return and exchange policy before placing your order.
Exchange Policy
- We offer an exchange facility within 3 days of receiving your order.
- Customers must contact us within 3 days to request an exchange.
- The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
- Items that have been opened, worn, altered, washed, or damaged by the customer will not be eligible for exchange.
- Exchange is only allowed for another product available on our website. Cash refunds are not provided for exchanged orders.
Opened Parcel & Used Products
- Once a dress/garment has been opened and used, it cannot be returned, exchanged, or refunded due to hygiene and quality reasons.
- Customers are requested to carefully check size, color, and product details before opening or using the item.
Refund Policy
- We do not provide cash refunds after payment confirmation.
- In case of an approved exchange request, the customer can select another product from our store of equal or higher value (with additional payment if required).
- Delivery charges are non-refundable.
Cash on Delivery Orders
- Customers selecting Cash on Delivery (COD) must confirm their order details before dispatch.
- If a customer receives the parcel and refuses delivery without a valid reason, additional delivery charges may apply for future orders.
Damaged or Wrong Product Received
If you receive:
- A damaged product
- A wrong item
- A manufacturing defect
Please contact us within 24 hours of delivery with clear pictures/videos of the product and packaging. Our team will review the issue and provide a suitable solution.
Exchange Process
To request an exchange:
1. Contact our customer support team within 3 days of receiving your order.
2. Share your order number and reason for exchange.
3. Send required pictures/videos if requested.
4. After approval, follow the exchange instructions provided by our team.
Important Notes
- Slight color differences may occur due to lighting, photography, and screen settings. Such differences are not considered defects.
- Sale, discounted, or special offer items may not be eligible for exchange unless there is a product defect.
- Grace by Naseem reserves the right to refuse exchanges that do not meet the mentioned conditions.
Thank you for shopping with Grace by Naseem. Your trust and satisfaction are our priority.