Shipping Policy
Last Updated: [08/09/2026]
Welcome to Grace by Naseem. We aim to provide our customers with a smooth, secure, and enjoyable online shopping experience. Please read our shopping policy carefully before placing your order.
1. Placing an Order
- Customers can place orders through our official website.
- Before confirming your order, please carefully check:
- Product name and details
- Size and color selection
- Quantity
- Delivery information
- Contact details
- Customers are responsible for providing accurate information to ensure successful delivery.
2. Order Confirmation
- After placing an order, our team may contact you to confirm your order details.
- Orders will be processed after successful confirmation.
- We reserve the right to cancel orders with incomplete, incorrect, or suspicious information.
3. Product Information
- We make every effort to provide accurate product descriptions, images, and size details.
- Slight differences in color may occur due to lighting, photography, or different screen settings.
- Customers are advised to review product details and size charts before purchasing.
4. Pricing & Payments
- All prices displayed on our website are in Pakistani Rupees (PKR).
- Prices may change without prior notice due to market conditions or promotional updates.
- Once payment is completed, the order amount is non-refundable according to our Refund Policy.
- Customers can choose available payment methods provided on our website.
5. Cash on Delivery (COD)
- COD service may be available for selected locations.
- Customers must provide a valid phone number and delivery address.
- Customers are requested to receive confirmed orders responsibly.
- Cancellation of confirmed COD orders may result in applicable delivery charges.
- Repeated refusal or cancellation of COD orders may affect future COD availability.
6. Order Changes & Cancellation
- Order changes can only be requested before the order is processed.
- Once the order has been prepared or shipped, changes may not be possible.
- Cancellation requests after confirmation may be subject to applicable charges.
7. Delivery Information
- Delivery time may vary depending on location, courier service, and other circumstances.
- Customers should ensure someone is available to receive the parcel.
- Delays caused by courier companies, weather conditions, or unexpected situations are beyond our control.
8. Product Exchange
- Exchange requests are accepted within 3 days of receiving the order according to our Exchange Policy.
- Products must be unused, unwashed, unaltered, and in original packaging.
- Opened, used, worn, washed, or altered dresses are not eligible for exchange or refund.
9. Customer Responsibility
Customers are responsible for:
- Providing correct order information
- Selecting the correct size
- Checking product details before purchase
- Following exchange and return guidelines
10. Fraud & Security Protection
- Grace by Naseem reserves the right to cancel orders suspected of fraud, fake information, or misuse of services.
- Customers should never share OTPs, passwords, or payment details with unauthorized persons.
- We take reasonable measures to protect customer information and secure online transactions.
11. Policy Updates
Grace by Naseem reserves the right to update this Shopping Policy at any time. Any changes will be published on our website.
Thank you for shopping with Grace by Naseem.
Grace by Naseem
Elegance • Quality • Style
📍Launching Soon in Sahiwal & Across Pakistan 🇵🇰
Welcome to Grace by Naseem. We aim to provide our customers with a smooth, secure, and enjoyable online shopping experience. Please read our shopping policy carefully before placing your order.
1. Placing an Order
- Customers can place orders through our official website.
- Before confirming your order, please carefully check:
- Product name and details
- Size and color selection
- Quantity
- Delivery information
- Contact details
- Customers are responsible for providing accurate information to ensure successful delivery.
2. Order Confirmation
- After placing an order, our team may contact you to confirm your order details.
- Orders will be processed after successful confirmation.
- We reserve the right to cancel orders with incomplete, incorrect, or suspicious information.
3. Product Information
- We make every effort to provide accurate product descriptions, images, and size details.
- Slight differences in color may occur due to lighting, photography, or different screen settings.
- Customers are advised to review product details and size charts before purchasing.
4. Pricing & Payments
- All prices displayed on our website are in Pakistani Rupees (PKR).
- Prices may change without prior notice due to market conditions or promotional updates.
- Once payment is completed, the order amount is non-refundable according to our Refund Policy.
- Customers can choose available payment methods provided on our website.
5. Cash on Delivery (COD)
- COD service may be available for selected locations.
- Customers must provide a valid phone number and delivery address.
- Customers are requested to receive confirmed orders responsibly.
- Cancellation of confirmed COD orders may result in applicable delivery charges.
- Repeated refusal or cancellation of COD orders may affect future COD availability.
6. Order Changes & Cancellation
- Order changes can only be requested before the order is processed.
- Once the order has been prepared or shipped, changes may not be possible.
- Cancellation requests after confirmation may be subject to applicable charges.
7. Delivery Information
- Delivery time may vary depending on location, courier service, and other circumstances.
- Customers should ensure someone is available to receive the parcel.
- Delays caused by courier companies, weather conditions, or unexpected situations are beyond our control.
8. Product Exchange
- Exchange requests are accepted within 3 days of receiving the order according to our Exchange Policy.
- Products must be unused, unwashed, unaltered, and in original packaging.
- Opened, used, worn, washed, or altered dresses are not eligible for exchange or refund.
9. Customer Responsibility
Customers are responsible for:
- Providing correct order information
- Selecting the correct size
- Checking product details before purchase
- Following exchange and return guidelines
10. Fraud & Security Protection
- Grace by Naseem reserves the right to cancel orders suspected of fraud, fake information, or misuse of services.
- Customers should never share OTPs, passwords, or payment details with unauthorized persons.
- We take reasonable measures to protect customer information and secure online transactions.
11. Policy Updates
Grace by Naseem reserves the right to update this Shopping Policy at any time. Any changes will be published on our website.
Thank you for shopping with Grace by Naseem.
Grace by Naseem
Elegance • Quality • Style
📍Launching Soon in Sahiwal & Across Pakistan 🇵🇰